Can I customize my cleaning service?

Yes, we offer Customized Cleaning Services to meet your specific needs. Whether you require a one-time deep clean or regular ongoing services, we can tailor our services to suit your requirements.

What should I do before Relusiclean arrives?

No need to run the vacuum before we arrive - that's what you hire us for! However, for the most efficient and effective clean, we ask that you please pick up any toys, clothing, or trash before we arrive. Also, make sure your pets are somewhere comfortable so we don't disrupt their peace.

What if I need to reschedule a clean?

We understand things happen and you may not be able to keep your schedule clean - That's OK! Just please let us know a minimum of 2 business days in advance of your appointment and we'll do our best to shift your schedule.

If we receive less than 2 business days' notice or we cannot access your home,

Relusiclean will charge you 50% of your cleaning. When rescheduling or canceling your cleaning, please contact us directly at 443-741-6528.

How often can you clean my home?

Relusiclean is happy to offer cleaning once a week, every 2 weeks, or every 4 weeks depending on your individual cleaning needs. You can also request a one-time cleaning service, such as for special events, moving in or out of a home, hosting a holiday, or almost any other reason.

Do your cleaners accept tips?

While tips are not expected, our cleaners are allowed to accept them.

Some of our clients prefer to tip a little at the end of each service, while others offer a large tip at the end of the year. Of course, any tip at any time is greatly appreciated.

Can pets be home during a cleaning?

Yes - we love all kinds of pets! If your pet is aggressive in any way, however, we do recommend that you leave them outside or in a gated area to ensure the safety of our cleaners .

If you will not be home when we arrive, please let us know how to appropriately handle cleaning around your pet.

What if my scheduled clean falls on a holiday?

If your regularly scheduled cleaning appointment falls on a holiday, we’ll reach out to you to reschedule.

What if something is damaged during a service?

At Relusiclean Services LLC, we treat each home we clean with the strictest care and respect. If something happens to break while we’re cleaning, we do our best to repair or replace the item. All our services are fully insured, so you can file any necessary and appropriate claims.

What you cannot clean?

We pretty much clean everything, except hazardous materials and/or cleaning certain industrial equipment or machinery. If you have any specific questions or concerns about our cleaning services, please feel free to reach out to us for more information.

Do I need to be home to every cleaning service?

Relusiclean Services LLC values customer convenience and flexibility, providing efficient and reliable cleaning services without the need for customers to be present. With our trained professionals, customizable services, and eco-friendly products, customers can trust that their space will be clean and safe, even when they're away.

What if something is missed?

We pride ourselves on providing high-quality cleaning services with attention to detail. However, in the rare event that something is missed, we offer a satisfaction guarantee to ensure customer happiness. Our team will promptly address any concerns and make sure to correct any missed areas to ensure that our customers are completely satisfied with the final result. We only ask you to let us know within 24 hours of your service.


For more information, send us an email at [email protected] or contact us directly. We look forward to serving you!

Relusiclean Services LLC